Refund, Exchange And Return Policy

Returns and Exchange:

Free 30-day return for Shoes

Free 7-day return for Bags

 

Shoes : Fini will accept an exchange for items that are in new condition, unworn, unaltered, and free of damages by the customer as long as the exchange is initiated within 30 days of the order ship date.  Process an exchange via this link. Items must be returned with all Fini tags still attached and must be in their original packaging such as shoe boxes.

 

Bags: Fini will accept an exchange for items that are in new condition, unworn, unaltered, and free of damages by the customer as long as the exchange is initiated within 7 days of delivery.  Process an exchange via this link. Items must be returned with all Fini tags still attached and must be in their original packaging such as boxes.

 

Final Sales: No return or exchange allowed for items bought on sale, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund for items bought on sale. If you choose to not purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here.

 

NOTE: No return or exchange allowed for items bought with Ellen Gift cards

 

 How to Exchange Your Order:

Initiate and get a return label with this link.

Drop off the package at any Carrier Store, DropBox, Customer Center, or with any Carrier driver. If a carrier is not available in your area or you prefer not to use it to exchange your items, you can use any other trackable method, at your expense. Please insure the package for the full retail value of the shipped products, as we will not be liable for any damage incurred in transit. 

Once we receive your package, we will process your exchange within 3 business days.

 

 Refunds:

 Refunds are allowed (shipping fee to be deducted)

 

INTERNATIONAL SHIPMENTS OUTSIDE USA ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AND ARE CONSIDERED FINAL SALE UNLESS YOU BUY SEEL RETURN ASSURANCE

ALL OUTLET/SALE ITEMS ARE FINAL SALE & NOT ELIGIBLE FOR REFUND, unless you purchase Seel Return Assurance. You can purchase Seel Return Assurance at checkout if you want the option to return and receive a refund. If you choose to not purchase Seel Return Assurance, your order is final sale. You can learn more about Seel Return Assurance here.